In this episode, Billy Duren chats with Bert Thornton, former president and COO of Waffle House, about his journey from manager trainee to the top of an iconic restaurant chain. Bert Thornton shares how Waffle House became known for “good food fast” and how the company grew from a single diner to over 2,000 locations.
The conversation dives into leadership lessons, including the importance of taking care of people “on both sides of the counter, ”meaning both customers and employees. Bert Thornton talks about the value of hard work, perseverance, attitude, and mentoring. He explains that leaders aren’t born but developed over time through discipline and learning from others.
Listeners also hear some fun Waffle House stories, like how “Bert’s Chili” became a menu staple and why grits were introduced to Texas customers. Bert’s advice for young leaders? Surround yourself with successful people and find a great mentor—plus, never give up when things get tough.
Whether you’re a fan of Waffle House or want practical leadership wisdom, this episode delivers valuable insights in a down-to-earth style.
The Nuts and Bolts of Leadership Podcast
What does it mean to be a leader? Why does learning about leadership matter? How can we become servant leaders? The Nuts and Bolts of Leadership Podcast drills into the foundations of leadership for both the emerging and established leader. Billy Duren brings in dynamic leaders each week to discuss what being a lifelong learner and people developer really looks like. Join us as we bring you proven leaders who want to serve you with their story, as well as teaching us how to grow as leaders. We will be mining for the nuggets of wisdom from these dynamic leaders from throughout the country.
“The Nuts and Bolts of Leadership” is available on all major podcast platforms, including Apple Podcasts, Spotify, and IHeart Radio. For more information, please visit the Nuts and Bolts of Leadership Website.
This Podcast is edited by our friends at Deep Fried Studios.
Threaded Fasteners, Inc
Threaded Fasteners Inc. (TFI) is a 100% employee-owned business that specializes in the manufacturing, custom packaging, and distribution of steel fasteners. With over 450 dedicated employee-owners, TFI maintains over $17 million worth of inventory across 18 locations, to meet the global needs of customers from industries including electrical utilities, chemical and electrical, commercial marine construction, steel fabricators, metal building manufacturers and Department of Transportation (DOT) fabricators. More information about TFI can be found on its website at threadedfasteners.com or through social media platforms including Facebook and LinkedIn
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